FAQ's
Yes you can! Our online stock is an allocated amount from our total inventory balance for each item. If a stock level appears to be low or on request, we would draw on inventory from other locations, or there could be a new delivery arriving soon on backorder.
We advise that you input your desired quantities for each item and this will be seen by your allocated sales representative, who will contact you to discuss how we can fulfil your order as soon as possible.
When you see an item that is displayed as Price on Request or POR, this means that an item is temporarily unavailable online.
There can be many reasons why an item is temporarily unavailable online. The good news is that Apex can still fulfil most items on request, but this will need to be done by speaking to the sales agent instead of placing the order online automatically.
If you add an item on request to your order or enquiry, the sales team will come back to you with stock, price, and delivery updates for the item, and then you choose what you want to do next.
Apex provides one form of discount to customers.
It is a volume discount on selected items and quantities purchased. The quantity breaks deployed are specific to each item and are based on box quantity thresholds.
Discounts are applied automatically, there is no need to input discount codes or specific quantities.
In the webshop, quantities orders are rounded up to the next package size. For example, if you placed an order for 250 pieces and the item comes in a package size of 100, the system will automatically round up to 300 pieces and 3 boxes ordered.
Yes. In checkout, select certificate of conformity as an option. You will be charged a £5 fee for this. Coverage for test certificates is incomplete, customers can place a request for a test certificate and a member of the sales team will contact you to advise on what test certificates are available and can be purchased and added to your invoice.
Once the web order has been acknowledged, a member of the sales team will review the order, and if some of the items are on request they will check availability and delivery times, and respond back to you with some options for you.
Once an order has been confirmed, it is the same as any other order from Apex. Over 95% of orders placed before 4:30pm GMT arrive before 6 pm the next day. Goods ordered are tracked by Apex's shipping partners. Estimated Times of Arrival (ETA) are provided, as well as Proof of Delivery (POD) on request.
If you have selected Collect from Branch or ExWorks for shipping, Apex will ensure that your goods are packaged and ready for collection at the designated warehouse location, usually on the same day.
If you are experiencing any issues or require support regarding the webshop, get in touch with the Website Support Team by emailing websupport@apexstainless.com